Tickets→
Threads→
Redaction
How to clean a Zendesk export for AI
A practical workflow for turning a Zendesk ticket export into a structured, PII-redacted dataset for RAG, fine-tuning, or evals.
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Practical guides for cleaner AI datasets.
Workflows for turning Salesforce, Zendesk, and Intercom support exports into structured, PII-redacted data for RAG, fine-tuning, and evals.
Latest guides
3 articlesAI-ready
Detect→
Replace→
Review
PII redaction for customer support data: a practical guide
Learn what to detect, how to replace it, and how to audit PII redaction before support conversations enter an AI pipeline.
Read guideRAG→
Fine-tune→
Evals
RAG vs. fine-tuning: how to prepare support data for each
A decision guide to cleaning and structuring customer support conversations for RAG, fine-tuning, and evaluation datasets.
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