Note: ChatClean is currently in limited beta. The Services described here may change as the product evolves; material changes will be reflected by the “Last updated” date above.
These Terms of Service (“Terms”) govern your access to and use of the ChatClean website at chat-clean.com and the data-cleaning services (“Services”) provided by ForgeCraft, Inc. (“ChatClean”, “we”, “us”). By buying a project, uploading files, or engaging the Services, you (“Client”, “you”) agree to these Terms. If you don’t agree, don’t use the Services.
The Services are currently offered only to customers in the United States.
1. The Service
ChatClean is a data-cleaning service for customer-support exports. You provide an export (for example from common support platforms like Zendesk or Intercom); ChatClean redacts personal data, normalizes formats, filters low-quality records, and returns an AI-ready dataset (JSONL, Parquet, or CSV) with an audit log.
2. Limited beta
ChatClean is currently in limited beta. This means:
- pricing, scope, turnaround, and features may change with notice;
- we may decline, pause, or end engagements at our discretion;
- we do not offer a service-level agreement (SLA) or uptime commitment; and
- any estimates of results or turnaround are good-faith estimates, not guarantees.
3. Checkout, upload, and engagement
A project begins when you pay through Stripe and upload the required files in your ChatClean workspace. You are responsible for providing the raw export, selecting the desired output format, and, when possible, uploading a small sample that shows how you want the cleaned data structured. We may pause or decline a project if the uploaded data is outside the stated scope or cannot be processed safely.
4. Fees and payment
Prices are $299 (standard) and $599 (rush) per project, or as otherwise agreed in writing. Payments are processed by Stripe; we do not store your card details. Fees are due at checkout and are exclusive of any taxes, which are your responsibility. Because each project is bespoke work performed on your data, fees are non-refundable once processing has begun, except where required by law or expressly agreed.
5. Your responsibilities and warranties
You represent and warrant that:
- you own or have all rights, consents, and a lawful basis necessary to share the data you send us and to have it processed as described;
- you are responsible for any personal data in that export and for your end-users’ rights under applicable law;
- you will not send us data you are not authorized to disclose, and will not send special-category or sensitive data, full payment-card numbers, government IDs, protected health information, or data subject to HIPAA, FERPA, or GLBA unless agreed in writing in advance; and
- your use of the deliverables complies with applicable law.
6. Acceptable use
You agree not to use the Services to process:
- data you obtained unlawfully or without proper authorization, including scraped data where scraping was prohibited;
- data subject to HIPAA, FERPA, GLBA, or other sector-specific data-protection regimes unless agreed in writing in advance;
- data of children under 13, or data otherwise subject to COPPA;
- data intended to facilitate unlawful surveillance, harassment, discrimination, or fraud; or
- data in violation of any third party’s contractual or intellectual property rights.
If we determine in good faith that an engagement falls within any of the above, we may pause or end it without refund obligation for work already performed.
7. Data protection
Our handling of personal data is described in our Privacy Notice. For personal data contained in your export, you are responsible for it under applicable law and we act as your service provider; a Data Processing Addendum (DPA) is available on request and, where signed, governs that processing. We transfer files over encrypted channels, process them using AI models we operate ourselves (local models or enterprise-tier cloud models in accounts we control with zero-retention configurations), and delete source files within 7 days of delivery unless you ask otherwise in writing.
8. Deliverables and intellectual property
As between you and us, you own the data you provide and the cleaned dataset we deliver. We retain ownership of our methods, tooling, templates, and know-how, and may reuse general skills and learnings that do not include your data. We grant you a perpetual, worldwide right to use the deliverables for any lawful purpose, including AI training, fine-tuning, retrieval, and evaluation.
9. No professional advice; best-effort redaction
The Services include automated and manual redaction of personal data, but no redaction process is perfect. We do not warrant that every instance of personal or sensitive data will be removed. You are responsible for reviewing deliverables before using or distributing them, and for your own legal, privacy, and compliance obligations. The Services do not constitute legal, compliance, or data-protection advice.
10. Confidentiality
We treat your data and business information as confidential and use it only to perform the Services. A mutual NDA is available on request. Each party will protect the other’s confidential information with at least reasonable care.
11. Disclaimer of warranties
The website and Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
12. Limitation of liability
To the maximum extent permitted by law, ChatClean and ForgeCraft, Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the fees you paid for the project giving rise to the claim.
13. Indemnification
You will indemnify and hold harmless ChatClean and ForgeCraft, Inc. from claims, losses, and expenses arising from data you provided without sufficient rights or consent, or from your use of the deliverables in violation of law or these Terms.
14. Term and termination
Either party may decline or end an engagement before processing begins. We may suspend or end the Services if you breach these Terms or if continuing would be unlawful. Sections that by their nature should survive termination (intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) survive.
15. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
16. Changes to these Terms
We may update these Terms; material changes will be reflected by the “Last updated” date above. Continued use of the Services after a change means you accept the updated Terms.
17. Contact
ForgeCraft, Inc. — legal@chat-clean.com
If you require a mailing address for formal legal notices, please request it by email.